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Privacy Cookie Policy
PRIVACY POLICY
INTRODUCTION
We are committed to protecting and safeguarding your personal data.
As part of this commitment, we have updated our privacy policy to meet the high standards of the new European data protection law, known as the General Data Protection Regulation (GDPR). This is part of our ongoing commitment to be transparent about how we use your data and keep it safe.
This page outlines how we use and process your personal data, how we use cookies, and how to contact us should you have any questions about our use of your data. If you do not agree with our policies, you should discontinue your use of our website(s) and services. We are of course happy to help with any questions you may have - please email office@tlg.ee.
The tlg.ee website is owner and managed by T&L Group OÜ, of Prisma tn 1a -1, Muraste, Harku vald, Harju maakond, 76905 (ESTONIA).
We may change this privacy and cookie policy from time to time. Any changes will be notified on this page and prominently on the website(s).
INFORMATION WE COLLECT FROM YOU, & HOW WE USE IT
IP ADDRESS
When you visit our website, we may collect certain technical information such as your IP address (the numerical address on the internet of your computer or device), information about your computer's operating system, the web browser you are using, which pages you have viewed, and other technical information about how your device operates. We collect this anonymous information to enable us to ensure that our customers get the best possible online experience and that our website work correctly for all our users.
CUSTOMER SERVICES
When you call or email us, we collect information from you, such as email address and telephone number, to enable us to process your enquiry or question.
REVIEWS
We may email you to review your experience. This gives other customers the opportunity to see honest reviews of our products and servises. You have a choice whether to display your name in the review, to display only initials, our to remain anonymous.
ONLINE ACCOUNT
We make an online account facility available on our websites, which allows you to save your details for future orders, and to store details of your order. Passwords are encrypted and of T&L Group OÜ staff do not have access to them.
MARKETING
We also store your information to send you marketing materials in which we think you may be interested, with your permission. You may opt out of these marketing materials at any time by clicking the unsubscribe link in the email or by using this link on our website.
RESEARCH
If you have opted in to receive marketing communications from us, we may also contact you by email from time to time for research purposes, to ask about your experience of our website and our booking process. This enables us to continuously improve the website and customer service. You are of course under no obligation to complete any research survey that we send.
OTHER COMMUNICATION
CONFIRMATIONS BY EMAIL, FAX, POST
We may send you a order confirmation by email or post if you have requested it. Your order confirmation is also available in your online account.
FRAUD DETECTION & PREVENTION
We may use your personal data for the detection and prevention of fraud and other illegal or unwanted activities.
IMPROVING OUR SERVICES
We may also use anonymous data for analytical purposes, to understand how our customers use our site and to improve our service to you.
SOCIAL MEDIA POLICY
We also use social media (websites such as Facebook, Instagram and others) to promote our services and products we feature on our websites.
COMPETENT AUTHORITIES
We disclose personal data to the police or other government authorities as required by law or is necessary for the prevention, detection or prosecution of criminal acts or fraud.
HOW YOU CAN ACCESS YOUR INFORMATION
You of course have the right to review any of the information we hold about you. Should you wish to do so, or should you wish to have us remove all the information we hold about you, please email office@tlg.ee
HOW WE PROTECT YOUR INFORMATION
In accordance with the GDPR, we take reasonable steps to prevent unauthorised use of, and access to, your personal data. Any credit card data you send to our card processing partner is protected by industry standard encryption technologies, and there are physical and technical restrictions in place to prevent unauthorised access to our servers.
We do not store your credit card details, even if you have set up an online account with us. You enter your credit card information only via our card processing partner. We simply receive notification of the success or failure of your card transaction.
CHILDREN
Our services are not intended for, or directed at, children less than 18 years of age. The use of our services by children is only allowed with the consent of a parent or guardian. If we knowingly receive information from a child under 18, we reserve the right to remove it from our systems.
CHANGES TO THIS PRIVACY POLICY
We may from time to time change our privacy policy. If we do so, this will be clearly notified on the website.
COOKIE POLICY
WHAT ARE COOKIES?
Cookies are small files of information that are stored on your computer or device when you visit almost any modern website. Indeed, most websites, particularly websites where you make a transaction, or where information is stored between different pages you view, would not work without cookies. Cookies are text files - they are not computer programs - and are not harmful to your computer or mobile device. We use them to improve and enhance your experience of our website.
We use cookies, for example, to remember that you are logged into our website, and to help us understand your interests, so that we can tailor your future visits to our website(s). We also use cookies to measure how our advertising works, and how our visitors use our site.
We also make use of third party cookies through our marketing and advertising partners. These 'third party cookies' enable relevant advertising to be shown to you on our website or on other website such as Google. You can read Google's Privacy & Terms here https://policies.google.com/technologies/partner-sites.
TYPES OF COOKIES WE USE
We use a number of types of cookies on our website. Some cookies (called 'session cookies') are immediately removed when you leave. Some cookies (called 'persistent cookies') remain on your computer or device for a period of time, even after you have left our website. They enable us to recognise your computer or device when you return.
ESSENTIAL COOKIES
These cookies, which, for example, remember your device as you browse through the pages on the site, are essential as our website(s) would not work without them.
FUNCTIONALITY COOKIES
In addition to essential cookies, we also use cookies to improve the functionality of our website, to remember the choices you have made and allow us to tailor the website to you.
PERFORMANCE & ANALYSIS COOKIES
To ensure we understand how you use our website, and to make your experience as positive as possible, we use performance and analysis cookies. These cookies are set by our analytics partner, Google. You can read Google's Privacy & Terms here. These cookies do not personally identify you, and they only provide us with anonymous, aggregated information about how our visitors use our website.
ADVERTISING COOKIES
Advertising, including third party cookies, help to make the advertisements you see on our website(s) and other websites as relevant as possible. This is called 'retargeting', or sometimes 'remarketing', and is based on you previous browsing activity.
SOCIAL NETWORKING COOKIES
Social networking cookies are set by the social media provider when you share or like a page on our website.
MANAGING COOKIES
You can manage you cookie settings for each type of cookie used by the website here.
You can also change the settings in your web browser to delete or disable cookies from our website(s), other websites, or all websites. However, some of the functionality on our website may not work as intended, and you may not be able to login to your online account.
The website http://www.abouttcookies.org provides clear information about how you can manage cookies on the most popular types of web browsers.
WEB BEACONS
We may also use web beacons on our website, or via a third party data processor we use to distribute our email marketing materials. They enable us to understand how our emails have been read, and how our customers interact with them and to enhance our message and service. Web beacons do not allow us or any third party to access your personal information.
DELETE ALL COOKIES
If you wish to permanently remove all cookies set by our website, you may use the following link to purge all cookies. However, unless you change your cookie preferences in your web browser, cookies will be set again when you return to our website.
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